Return Policy

  1. Returns and Exchanges

Thank you for choosing lvatedecking.com. We are committed to providing high-quality decking pedestals. If you are not completely satisfied with your purchase, we are here to help.

  1. Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  1. Time Frame for Returns

You have [number] days from the date of purchase to initiate a return.

  1. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service at [customer-service@email.com] to request a Return Authorization (RA) number.
  • Pack the item securely in the original packaging, if possible, and include the RA number on the package.
  • Ship the item to the address provided by our customer service.
  1. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

  1. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

  1. Exchanges

If you need to exchange an item, please contact our customer service to initiate the exchange process.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

  1. Non-Returnable Items

Certain items are non-returnable, including [list any non-returnable items].

  1. Contact Us

If you have any questions or concerns about our return policy, please contact us at [sales@lvatedecking.com].

 

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